FAQ

1. How did Compassionate Care of Charlotte begin?

While helping her mother face a two year battle with Lou Gehrig’s disease in 1997, founder Sabra Schroder became convinced of the need for trained, trustworthy in-home assistants. She observed her mother’s discomfort with caregivers who she did not know and whose trustworthiness she questioned.

As Sabra entered the field of senior care a few years later, she meet an array of people in the industry who ran the spectrum of wonderful to…well, not so wonderful.

While providing senior caregiving, her passion for excellence in both skills and character grew into Compassionate Care of Charlotte, an agency which now offers some of the “most wonderful” caregivers in the Charlotte region.

2. What makes Compassionate Care of Charlotte unique?

CCC is family owned business, not a franchise. We do not operate as a big corporation but exercise personal attention in all we do. As a state licensed agency we have never had a complaint. We choose caregivers we would want with our own parents. and believe how we treat our employees impacts how they treat you. We hire great men and women who consider working at Compassionate Care not only a job but a calling.

Great caregivers do set Compassionate Care apart, but our Care Managers are truly without equal. They really understand seniors’ challenges. They listen to you and then carefully choose someone to share your burdens make life a little easier.

3. Is Compassionate Care of Charlotte licensed and insured in the state of North Carolina?

Yes – we are a licensed through the NC Department of Health and Human Services and overseen by the Department of Health Service Regulation. This license does restrict us to working only in North Carolina.

Per state law, each caregiver is an employee, (not contractor) and covered by Worker’s Comp Insurance, Liability Insurance, bonding and we carry an umbrella auto policy for when a caregiver drives a client to an appointment or outing.

If they are injured in your home or have an accident, we have it covered. As employees of Compassionate Care, you never have to worry about paying them directly or being responsible for their payroll taxes.

4. Are you a franchise?

No. Compassionate Care of Charlotte is an independent agency with a central office near the Arboretum. Therefore we do not have the overhead a franchise incurs and have chosen to pay our caregivers a higher than average industry wage to insure we keep the best talent. We work hard to continue our excellent reputation and to offer clients the best value.

5. Does Compassionate Care of Charlotte accept insurance?

Yes-if it’s Long Term Care Insurance, a separate policy from your regular health insurance. We work with many Long Term Care companies and integrate our practices to seamlessly conform to their expectations. We will gladly file insurance for you for a small surcharge. At this time, we do not accept Medicare or Medicaid.

6. What is the minimum number of hours in a shift?

Four hours. We also provide up to around the clock care. There is no minimum number of days per week or month…we come only when you need us.

We require a 48 hour business day cancellation notice. once you have scheduled a caregiver to come to your home.

7. Can my family member or I get on a waitlist for Compassionate Care?

We hate to turn down new clients but find sometimes we must due to high demand for our services and limited personnel. If you anticipate a need within the next three months, a Care Manager will have a complimentary consult and if you prefer, we will put you on a wait list so we have a better chance of serving you when you are ready.

8. How am I matched with my caregiver(s)?

After we confer with you to develop a customized Care Plan and schedule, we will match your desires and requirements with the caregiver(s) who will best fit your unique needs and personality. We enjoy being matchmakers, but if you feel we just didn’t hit it right the first time, we’ll let you try other caregivers until you feel you have a great match.

9. How do Compassionate Care rates compare with other agencies?

We desire is to offer affordable care to as many seniors as possible. Our rates are competitive with other local agencies. To keep it simple one price covers every level of care except RN visits. Please call 704-533-6945 for pricing.

10. How do I get started?

Please call one of our staff at 704-533-6945 or email us at care@charlotteseniorcare.org. We will gladly answer all your questions. When you are ready, we will come to your home, assisted living facility, rehab facility or hospital to perform a complementary consultation to review doctor recommendations, evaluate general health, residence safety and learn about your needs.

Together we will develop a written Care Plan and schedule. You will know ahead of time who to expect and when.

We want to be your solution to more independence, peace of mind and comfort for you and your family members. Compassionate Care is the agency of both excellence and value in senior care for those in the Charlotte and surrounding areas.